OTP & verification
One-time PINs and two-factor codes delivered fast and reliably, with smart channel fallback so logins never stall.
Softserve Communications
Reach every customer, on every channel.
An omnichannel communications platform. Send OTPs, alerts and campaigns — and hold real two-way conversations — over WhatsApp, SMS, USSD and email, all from a single API and dashboard.
WhatsApp
SMS
USSD
Email
Voice
Delivered & measuredSee what landed, what converted, in real time.
Why it matters
Your customers are everywhere. Be there too.
Some open WhatsApp first; others only have a feature phone and USSD. One platform reaches them all — and falls back automatically when a channel can't deliver.
Transactional alerts
Payment confirmations, delivery updates, reminders and receipts — triggered the moment something happens.
Campaigns
Segment your audience and broadcast promotions or announcements at scale — with opt-out and compliance handled.
Two-way support
Turn notifications into conversations. Customers reply on WhatsApp or SMS and your team responds from one inbox.
Chatbots & conversational AI
From rules-based menus to full AI assistants that answer in your customer's language — with a clean handover to a human when it matters.
Delivery analytics
Track sent, delivered, read and replied across every channel — and prove what your messaging is worth.
One platform, one API
Stop juggling five messaging vendors
Most businesses stitch together a different provider for each channel — and a different invoice, dashboard and integration with it. Softserve Communications gives you one contract, one API and one source of truth for everything you send.
- Single integration for WhatsApp, SMS, USSD, email and voice
- Automatic channel fallback for guaranteed reach
- Templates, scheduling and audience segmentation
- Consent, opt-out and compliance built in
Conversational AI
AI chatbots that actually answer the question
Beyond menus and keywords. We design and build bespoke conversational-AI assistants — powered by the latest large language models and grounded in your own documents, FAQs and policies — then deploy them across WhatsApp, web chat, SMS and your app. One assistant, every channel, on the rails you already trust.
Grounded in your knowledge
Retrieval over your documents, FAQs and policies (RAG) so answers are accurate and on-brand — not made up.
Multilingual
Converse naturally in English, Sesotho and more — switching language to match each customer.
Human handover
The assistant knows its limits and passes the conversation — with full context — to your team when it matters.
Safe & governed
Guardrails, content filters, audit logs and data-residency controls suitable for regulated, enterprise and NGO use.
On every channel
One assistant deployed to WhatsApp, web chat, SMS and in-app — reusing the same Comms rails and analytics.
Actions, not just answers
Check an order, book an appointment, raise a ticket or trigger a payment — the assistant completes tasks end to end.
Let's get your messages delivered.
Whether it's a million OTPs, a careful customer journey or an AI assistant that answers in your customer's language, we'll help you reach everyone.